GENERAL DISCLAIMERS & POLICIES

Food & Drug Administration (FDA) Disclosure: 

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease.

All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.

Age Restriction:
Any products containing any amount of THC are not for use by or sale to persons under the age of 21.

Drug Test Notification:
We make no guarantee that any person will be able to pass a drug test after using our products.

Although all products are Hemp derived, some products may contain low amounts of THC within the legal limits, but, nonetheless, THC is THC and will likely show up on a drug test.  Furthermore, all hemp products contain trace amounts of THC and have the potential to show up on a drug test.

Shipping Hemp Derived THC Out-Of-State:
All Hemp Derived THC products will only be sold in and shipped to states where the sale of Hemp Derived THC is legally allowed.

Returns:
All sales are final.  Under rare circumstance, we may agree to arrange alternative solutions in certain instances; if you believe you have a special circumstance, please reach out to us and we will try to work with you to get you taken care of.

Legality of Products:
The Holistic Connection is a licensed business in the state of Tennessee.  We are fully compliant with the 2018 US Hemp Farm Bill and all applicable Tennessee Laws and Federal Regulation.

Under Section 10013 of the 2018 Farm Bill, “hemp” is defined as “the plant Cannabis sativa L. and any part of that plant, including the seeds thereof and all derivatives, extracts, cannabinoids, isomers, acids, salts, and salts of isomers, whether growing or not, with a delta-9 tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis.”

All products are classified as industrial hemp, are derived from hemp, and contain less than 0.3% Delta-9 THC on a dry weight basis.

All Delta-9 THC products are derived from Hemp are legal in all 50 states under the 2018 Farm Bill because: 1) they are derived from legal hemp; and 2) the products contain a “Delta-9 tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis.”

We provide lab results for all products to indicate adherence to the federally mandated guidelines of industrial hemp. Please make an informed decision and as with any product, do your research before purchasing.  We make no guarantee that any person will be able to pass a drug test after using our products.  You must be 21 years or older to purchase.

Consumer Responsibility:
We are not responsible for any legal actions that may be taken against you for the consumption or possession of our products; as the user of our products, the responsibility falls upon you to maintain an understanding of the legality of your actions within your relative jurisdiction.  All purchases are made under the premise of Caveat Emptor “let the buyer beware” of all consequences that may arise from the use or possession of our products.

SHIPPING POLICY 

Thank you for shopping with The Holistic Connection. This Shipping Policy outlines important information regarding the shipment of products purchased from our e-commerce store. Please read this policy carefully before placing an order. By placing an order, you agree to comply with the terms and conditions outlined below.

1. Order Processing Time
1.1. After you make a purchase, our team will swiftly process and prepare your order for shipment. Please note that our processing days are Mondays and Thursdays. Once your order is processed at our warehouse, you can typically expect a 2-day shipping duration (excluding holidays).
1.2. Please note that during peak seasons or promotional periods, order processing times may be slightly longer than usual. We appreciate your understanding and patience.

2. Shipping Methods and Delivery
2.1. We offer priority shipping via USPS to deliver your order.
2.2. The available shipping methods may vary depending on your location and the products you have ordered.
2.3. Once your order is processed, estimated delivery times for each shipping order will be provided with a tracking number. Please note that these are estimated times and not guaranteed delivery dates.
2.4. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the progress of your shipment.

3. Shipping Costs
3.1. Shipping costs for orders within the continental United States are a flat rate of $8 for priority shipping. Please note that rates may vary for shipping to Alaska and Hawaii.
3.2. We offer free priority shipping for orders over $100 within the continental United States. This is subject to change.

4. International Shipping
4.1. We do not offer international shipping.

5. Order Tracking
5.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s website.
5.2. You can use the tracking number to monitor the status and progress of your shipment.
5.3. If you have any questions or issues regarding the tracking of your order, please contact our customer support team for assistance.

6. Shipping Restrictions
6.1. Some products may have specific shipping restrictions due to their nature, size, or destination regulations. Any applicable restrictions will be communicated on the product page.
6.2. We reserve the right to cancel or modify orders that violate shipping restrictions or pose logistical challenges. In such cases, we will notify you and provide a full refund if applicable.

7. Undeliverable Packages
7.1. In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to claim the package from the carrier’s designated location, it may be returned to us.
7.2. If a package is returned to us as undeliverable, we will contact you to arrange for re-delivery. Additional shipping fees may apply.
7.3. If you do not wish to proceed with re-delivery, a refund may be issued for the product(s) within the returned package, excluding the original shipping costs.

8. Shipment Damage or Loss
8.1. We take great care in packaging and shipping our products to ensure they arrive in excellent condition.
8.2. In the rare event that your order is damaged or lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue.
8.3. For damaged items, please provide detailed photographs of the packaging and the damaged product(s) to assist in the claims process.

If you have any questions or concerns regarding our Shipping Policy, please contact us at info@theholisticconnectiontn.com or through our website’s contact form.

9. THCA Shipping Policies

Differing Approaches Across States

With the growing awareness of THCa, its popularity has been steadily increasing. As the demand for THCa expands, states have taken varying approaches, passing legislation with a spectrum of regulations, from broad access to strict bans.

Some states, including Tennessee, North Carolina, and Texas, have adopted a progressive stance toward hemp, allowing extensive access to THCa. Conversely, in states where recreational or medical marijuana is legal, regulations tend to be more stringent. For instance, Maryland and Connecticut restrict the sale of THCa to state-licensed dispensaries, exerting tighter control over distribution. On the other hand, states like California, Arizona, and Kentucky have implemented outright bans on inhalable hemp products.

The landscape becomes more intricate in states like Florida and Georgia, where new acceptable THC levels consider both THCa and Delta-9 THC. This approach leads to a prohibition on psychoactive hemp products.

THCa Restricted States

At The Holistic Connection, we make it a priority to stay informed about the evolving cannabis regulations. Our commitment is to ensure that our business and Flowerhead customers always align with the legal landscape.

Unfortunately, due to varying state laws, we cannot ship our THCa products to the following states:

Arizona, Arkansas, California, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Jersey, New Mexico, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Virginia, Washington, Wisconsin.

RETURNS AND REFUNDS POLICY

Thank you for shopping with The Holistic Connection. We strive to provide exceptional products and services to our customers. This Returns and Refunds Policy outlines our general guidelines, as well as special circumstances, for returns and refunds. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the terms and conditions outlined below.

1. Returns Eligibility
1.1. All sales are final. We generally do not accept returns or offer refunds unless under exceptional circumstances.
1.2. We understand that certain situations may require alternative solutions. If you believe you have a special circumstance that warrants a return or refund, please reach out to us and explain your situation within 1 week of receiving your product.  We will carefully review your request and try to work with you to find a satisfactory resolution.

2. Special Circumstances
2.1. In some cases, we may agree to arrange alternative solutions, such as a return, exchange, or store credit, under specific circumstances.
2.2. If you believe you have a special circumstance, please contact our customer support team with a detailed explanation of your situation within 1 week of receiving your product.
2.3. We will carefully consider your request and respond in a timely manner to discuss the available options.

3. Damaged or Defective Items
3.1. If you receive a damaged or defective item, please contact our customer support team immediately, providing detailed information and supporting photographs.
3.2. We may request additional information or evidence to assess the damage or defect.
3.3. If the item is eligible for a return or replacement, we will provide instructions for the return process, including any prepaid shipping labels, if applicable.
3.4. Upon receiving the damaged or defective item, we will inspect it and process the refund or offer a replacement, depending on product availability and your preference.

4. Exchanges
4.1. In general, we do not offer direct exchanges for returned items. If you wish to exchange a product, please follow the returns process outlined in section 2 and place a new order for the desired item.

5. Non-Returnable Items and Final Sale
5.1. All sales are considered final, and we do not accept returns or offer refunds unless under exceptional circumstances.
5.2. Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable and non-refundable unless they arrive damaged or defective.

6. Return Shipping
6.1. If we agree to a return under exceptional circumstances, you will be responsible for the return shipping costs, unless the return is due to an error on our part or a damaged/defective item.
6.2. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

7. Return Status Updates
7.1. Throughout the return process, we will keep you informed of the status of your return and refund via email or other appropriate communication methods.

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at info@theholisticconnectiontn.com or through our website’s contact form. We value your satisfaction and will do our best to assist you in special circumstances.

ON-DEMAND DELIVERY POLICY (IF AVAILABLE IN YOUR AREA)

Thank you for choosing The Holistic Connection for your on-demand delivery needs. This On-Demand Delivery Policy outlines the guidelines and procedures for our delivery services. Please read this policy carefully before placing an order. By placing an order, you agree to comply with the terms and conditions outlined below.

1. Delivery Area
1.1 We deliver to houses, apartments, hotels, offices, and all addresses with a drop-off location that is within a designated area shown at checkout.

2. Hours of Operation
2.1 You can order anytime for delivery. We do have specific timeframes deliveries are made by our Budtenders. We offer delivery services 7 days a week. Orders prior to 2pm will be delivered by 5pm and all orders between 2pm and 6pm will be delivered by 9pm same day. Any orders past 6pm cut off will be delivered next day by the 5pm delivery time. Daily order cutoff times may vary depending on availability of drivers.

3. On-Demand Delivery
3.1 We strive to provide fast and efficient service. Orders placed before the daily cutoff time are eligible for on-demand delivery. Orders placed after the cutoff time will be delivered on the next delivery day.

4. Delivery Timeframe
4.1 Our average delivery time is 90 minutes. Please note that addresses located in the urban core typically receive the fastest delivery. Delivery times may vary depending on factors such as traffic conditions and order volume.

4.2 We strive to get your order to you as fast as we can. Please note our delivery schedule is subject to change. Orders prior to 2pm will be delivered by 5pm and all orders between 2pm and 6pm will be delivered by 9pm same day. Any orders past 6pm cut off will be delivered next day by the 5pm delivery time. If you choose to pick up in store please contact the store via phone to set up a pick up time.

5. Delivery Process
5.1. Place your order online through our website.
5.2. Once your purchase is received and you are digitally verify that you are 21 years of age or older. Age verification is required for all deliveries.
5.3. Once your age is verified, your order will be added to our delivery queue.
5.4. For contactless delivery, the driver will leave the package at the designated drop-off location, such as the front door or reception desk, as instructed by you. We will send you a text message notification when your order has been delivered
5.5. If an in-person handoff is required, our delivery driver will be in contact with you.

6. Delivery Instructions
6.1 Please provide any specific delivery instructions or special considerations when placing your order. This may include information such as:
– Specific location to leave the package (e.g., mailbox, front porch, back door)
– Gate code or building entry code
– Request to meet the driver outside the building
– Name of the location if the delivery is to an office, shop, bar, etc.

7. Delivery Fees
7.1. We offer free delivery on orders over $100.
7.2. For orders under $100, there is a delivery fee based on a sliding scale determined by the distance between your delivery location and our dispatch location. The delivery fee ranges from $10. Subject to change.

8. Delivery Confirmation
8.1 Once your order has been successfully delivered, we will send you a notification to confirm the completion of the delivery. If you have any concerns or issues regarding your delivery, please contact our customer support team promptly.

9. Delivery Exceptions
9.1 We reserve the right to refuse or reschedule deliveries in exceptional circumstances beyond our control, such as severe weather conditions or unforeseen logistical challenges. In such cases, we will make every effort to notify you and arrange an alternative delivery arrangement.

10. Customer Responsibilities
10.1 It is your responsibility to provide accurate delivery information, including the recipient’s name, contact number, and delivery address. Failure to provide accurate information may result in delivery delays or unsuccessful deliveries.

If you have any questions or concerns regarding our On-Demand Delivery Policy, please contact our customer support team at info@theholisticconnectiontn.com or call 615.420.7608. We appreciate your trust in The Holistic Connection and look forward to providing you with exceptional on-demand delivery services.

 

ALL POLICIES

TERMS & CONDITIONS

Welcome to The Holistic Connection! These Terms and Conditions outline the rules and regulations for the use of our e-commerce store and website. By accessing or using our services, you agree to comply with these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.

1. Intellectual Property
1.1. All content and materials available on The Holistic Connection, including but not limited to text, graphics, logos, images, videos, and software, are the intellectual property of The Holistic Connection and are protected by applicable copyright and trademark laws.
1.2. You may not use, reproduce, modify, or distribute any of our intellectual property without our prior written consent.

2. Use of Website
2.1. You must be at least 21 years old to use our website.
2.2. You agree to provide accurate and complete information when creating an account or placing an order on our website.
2.3. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.
2.4. You agree not to use our website for any illegal or unauthorized purpose and not to violate any laws in your jurisdiction.

3. Products and Orders
3.1. We strive to provide accurate descriptions, images, and pricing information for all products available on our website. However, we do not guarantee the accuracy, completeness, or reliability of any content.
3.2. Placing an order does not guarantee its acceptance. We reserve the right to refuse or cancel any order for any reason at any time.
3.3. We reserve the right to limit the quantities of any products or services we offer.
3.4. Prices are subject to change without notice, and any such changes will not affect orders already accepted by us.

4. Payments and Billing
4.1. We use secure payment gateways to process payments. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.
4.2. You agree to pay all charges and fees associated with your order, including applicable taxes and shipping fees.
4.3. We are not responsible for any unauthorized charges or fraudulent activity on your payment account.

5. Shipping and Delivery
5.1. We will make every effort to ensure timely delivery of your order. However, we are not responsible for delays or damages caused by factors beyond our control, such as weather conditions or transportation issues.
5.2. Shipping costs and delivery times may vary depending on the shipping method and destination. Please refer to our Shipping Policy for more information.

6. Returns and Refunds
6.1. We have a Returns and Refunds policy in place that governs the process for returning products and receiving refunds. Please refer to our Returns and Refunds Policy for detailed information. All sales are final.

7. Limitation of Liability
7.1. The Holistic Connection shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use or inability to use our website or products.
7.2. In no event shall our total liability to you exceed the amount paid by you for the specific product or service giving rise to the liability.

8. Governing Law
8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Tennessee, without regard to its conflict of law provisions.
8.2. Any dispute arising out of or related to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts located in Davidson County, Tennessee.

9. Modifications
9.1. The Holistic Connection reserves the right to modify or replace these Terms and Conditions at any time without prior notice.
9.2. It is your responsibility to review these Terms and Conditions periodically for changes. By continuing to use our website after any modifications, you accept and agree to the updated Terms and Conditions.

PRIVACY POLICY

At The Holistic Connection, we respect and protect the privacy of our users. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our website. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect
1.1. Personal information: We may collect personal information, such as your name, email, phone number, shipping address, and payment details when you create an account or place an order.
1.2. Non-personal information: We may collect non-personal information, such as your IP address, browser type, and operating system, to enhance and improve our website’s functionality.

2. Use of Information
2.1. We may use personal information to process and fulfill your orders, communicate with you, provide customer support, and improve our products and services.
2.2. We may use non-personal information for statistical purposes, website administration, and to personalize your experience on our website.

3. Disclosure of Information
3.1. We may disclose personal information to third-party service providers who assist us in operating our business and providing services to you.
3.2. We may disclose personal information if required by law or if we believe that such disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.
3.3. We do not sell, rent, or trade personal information to third parties for marketing purposes.

4. Data Security
4.1. We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or electronic storage method is 100% secure.
4.2. We cannot guarantee the absolute security of your personal information, and you provide it at your own risk.

5. Third-Party Links
5.1. Our website may contain links to third-party websites or services that are not operated by The Holistic Connection. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

6. Cookies
6.1. We may use cookies or similar technologies to enhance your experience on our website, analyze trends, and track user activities.
6.2. You can choose to disable cookies through your browser settings, but this may limit your access to certain features of our website.

7. Children’s Privacy
7.1. Our website is not intended for children under the age of 21. We do not knowingly collect personal information from children under 21. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. Changes to the Privacy Policy
8.1. The Holistic Connection reserves the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes by posting the revised Privacy Policy on our website.
8.2. It is your responsibility to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about our Terms and Conditions or Privacy Policy, please contact us at info@theholisticconnectiontn.com or through our website’s contact form.

 

 

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